Gillman Honda of San Antonio

I just brought my car in for an oil change and then went to the service department inside with a complaint. I, and you, had the good fortune that I spoke with Jeff Smith. My complaint was such that I was prepared to take all of my and my family's future auto business elsewhere. Mr. Smith immediately addressed my concern, with no excuses or redirection, and went well beyond what anyone could possibly expect. Within a minute of my initial complaint to him he had completely changed my mind and calmed me down. He obviously understands that anyone can sell a car, but the service afterward is what keeps customers coming back. I will be coming back after this. Thanks for having people like Mr. Smith at Gillman. He is certainly a credit to your company.

Another Loyal and Satisfied Gilllman Honda of San Antonio Customer

Please accept my sincere thanks for having on the staff at Gillman Honda (of San Antonio) in Schertz, TX, an exceptional employee. Mr. Tom Holstlaw has been assisting me over the last 3 weeks in purchasing a car for my high school senior son. I have been searching for over 3 months for a vehicle that meets our budget and quality needs, and Mr. Holstlaw has been the ONLY dealer representative to keep in touch with me. I have 11 business cards from other dealerships and lots-not one of them has taken the time to treat me as a person, or even remember that I was there and that I have a need for a car. Congratulations on having Mr. Holstlaw on your staff-he has, and is still, making a difference for me. I hope we can find a vehicle soon, but until then it's great to have him on my side.

Another Loyal and Satisfied Gilllman Honda of San Antonio Customer

To whom it may concern,

I never take the time to write about my experiences as a customer, but this time I feel compelled to do so.

I recently had service work done on my 2009 Honda Civic. My service advisor was Matt.  He is an excellent representative for your company. It is obvious that he cares about your customers, not just as a revenue stream, but also as individuals.  I bought my car at a competitor, but I will always take it to your dealership (Gillman Honda of San Antonio) for repairs and service, based on the customer concern shown by Matt.

Sincerely,

Another Loyal and Satisfied Honda of San Antonio Customer

Dear Mr. Kent Haberkorn,

I just wanted to take this opportunity to thank you. I met Mr. Sanchez at the parts service desk. His customer service is exceptional. He was able to give me all the information I needed for future needs for my new car. He is very timely with his service and provides kind service with a smile. Thank you for having a good man like that.

Sincerely,

Another Loyal and Satisfied Gillman Honda of San Antonio Customer

I would like to commend and compliment two of your service reps at the Honda section of your I-35 Schertz location (Gillman Honda of San Antonio.) My wife, Valerie Rice and I have purchased an Odyssey van from you and have one other Odyssey from another dealer. We get all our service done at Gillman Honda of San Antonio. Dan and Oscar are two of the nicest and most professional service reps I have ever encountered. I have had two timing belt replacements done, one by each, and many routine services. They always go out of the way for me and bend over backwards to help me out. I have a long background in the hospitality industry and know the value to an organization of front line people. They are "directors of first impressions." There is a lot to be said for just being plain nice and friendly, they are both role models for the above. Gillman is lucky to have reps like them! It is great to be treated with respect and dignity in an era where so many companies act like they are doing you a favor to help you! I would come back to Gillman even if I wasn't totally happy with a service just because of Dan and Oscar!

Another Loyal and Satisfied Gillman Honda of San Antonio Customer

I had my truck serviced at your store off I35 N in San Antonio, TX (Gillman Honda of San Antonio) and I was really satisfied with the service. Your employee Dan Tarr helped me out excellently. He really is a customer oriented employee!! I would definitely offer him a promotion or raise. He does really great work and I truly appreciated everything he did for me and my family.

Another Loyal and Satisfied Gillman Honda of San Antonio Customer

Dear Mr. Smith,

This note is long overdue, but I wanted to tell you how pleased I was with the service provided by employees in your Service Department at Gillman Honda of San Antonio, primarily Matt Gornall.

On Friday afternoon, June 4, 2010, I started my Honda CR-V but could not get it out of park. One or more cautionary lights appeared on my dash, but I no longer remember which ones they were. I spend about 10 minutes in a hot parking lot, trying everything I could think of, but nothing worked. I called Matt Gornall, who has been my Service Advisor since I bought my car in December 2006. Matt asked me a few questions and told me that he thought the problem was with my brake light switch. He walked me through using the shift lock release to get the car out of park, and cautioned me to drive carefully since I wouldn't have brake lights and wouldn't have some other feature I would normally have (I think it was the vehicle stability assist). Matt also warned me that if I put the car in park, I would have to go through the same process again.

I knew it was Friday afternoon, but I also knew I didn't want to drive the car any longer than I had to in its current condition. As soon as I was able to put the car in drive, I drove to Gillman Honda of San Antonio. I arrived shortly before 3pm, fully expecting that it would be too late for anybody to do anything. Matt came out, checked a few things, and told me he thought the Service Department could get it repaired and get me back on the road that afternoon. Anthony Weaver, the technician who worked on my car, was able to complete the job in less than an hour, allowing me to head back home by 4pm.

Until 2006, I was a lifelong Toyota owner. I owned Toyotas over a 30-year period. I switched to Honda primarily because the salespeople I spoke to convinced me it was a better car, but the main reason I even considered other brands was because I was so unhappy with the service I received at the Toyota dealership in San Antonio. In the nearly four years I've owned my CR-V, I've only had to bring it in for routine oil changes and this brake light issue. I have always had my car service at Gillman Honda of San Antonio and have always been happy with the service I've received.

Please tell Matt and Anthony how much I appreciated their assistance, and please let their bosses know that they've helped create a loyal Gillman customer. With the assistance of your Service Department, I hope to keep this CR-V for ten years or so, and then replace it with another Gillman Honda.

Another Loyal and Satisfied Gillman Honda San Antonio Customer

I had my truck serviced at your store off I35 N in San Antonio Texas (Gillman Honda of San Antonio.)   I was really satisfied with the service your employee Dan Tarr who helped me out excellently and really is a customer oriented employee!! I would definitely offer him a promotion or raise. He does really great work and I truly appreciated everything he did for me and my family.

Another Loyal and Satisfied Gillman Honda of San Antonio Customer

Bernard did an outstanding job of salesmanship.  There was no high pressure and was phoned after the sale and he answered all of my questions.  He was very compassionate and understanding.  I would go back to him.  Sergio, the head manager, was very knowledgeable and helpful.  The cleaning of the windows was unsatisfactory, but they took care of the issue right way; it was a smooth transaction.  I did not experience any back and forth negotiation, and was pleased with the promotion which was going on.  One thing, I wish my vehicle had the side moldings, just disappointed that my vehicle did not come with it.

Another Loyal and Satisfied Gillman Honda of San Antonio Customer

I would like to commend and compliment 2 of your service reps at Gillman Honda of San Antonio, I-35 Schertz location. My wife, Valerie and I have purchased an odyssey van from you and have one other odyssey from another dealer. We get all our service done at Gillman. Dan and Oscar are two of the nicest and most professional service reps I have ever encountered. I have had two timing belt replacements done, one by each, and many routine services. They always go out of the way for me and bend over backwards to help me out. I have a long background in the hospitality industry and know the value to an organization of front line people. They are "directors of first impressions". There is a lot to be said for just being plain nice and friendly, they are both role models for the above. Gillman is lucky to have reps like them! It is great to treated with respect and dignity in an era where so many companies act like they are doing you a favor to help you! I would come back to Gillman even if I wasn't totally happy with a service just because of Dan and Oscar!

Another Loyal and Satisfied Gillman Honda of San Antonio Customer

Bernard,

Thank you for your follow-up service and advice.  I do appreciate the way you handled the sale of my new Honda Accord.  You showed concern, compassion, and displayed a great deal of knowledge of the product you were selling to me.  I look forward to having you as a consultant with respect to my new vehicle.

Another Loyal and Satisfied Gillman Honda of San Antonio Customer

Hello Sergio,
I wanted to thank you for your help with the purchase of my new Honda civic. I have actually wanted this car for quite some time and finally got it.  With the help from you personally and my father Barney Ross, you really have one happy customer!  I can guarantee the next time I purchase another Honda will be from your company. It is well worth the drive to San Antonio to do business with you.  Chris was an excellent sales person, again thank you for all you have done. Its no wonder my father has bought so many cars from you!

Another Loyal and Satisfied Gillman Honda of San Antonio Customer

Doug, the salesperson, was great.  The finance person was good, informative and helpful.  Gillman Honda of San Antonio is low pressure, helpful, and told me everything in advance.  Comparing Gillman to other dealers in the area is like night and day.  I will recommend and purchase again from Gillman in a heartbeat.  Honda's are easy choices with low, medium, and high end vehicles which is why I purchased and I'm happy with my purchase!

Another Loyal and Satisfied Gillman Honda San Antonio Customer

Anthony, my salesperson, was wonderful!  He was polite and professional.  All of the staff was wonderful too.  I had two small scratches on the front right fender.  Gillman Honda of San Antonio fixed it as best they could and I am satisfied.  I will recommend them.  The whole process was wonderful!

Another Loyal and Satisfied Gillman Honda of San Antonio Customer

Jerry, our salesperson was very nice, professional and informative.  Virginia, the person who went over all of the accessories, was good, nice, pleasant, informative and professional.  Frank, the finance person, was very nice and would rate him a 5!  Everyone was great!

Another Loyal and Satisfied Gillman Honda of San Antonio Customer

Gentlemen; My wife and I were southbound from our home in McKinney, en route to Brownsville for a four-day hunting vacation trip. As I passed through San Marcos,we stopped to fill up with gas. About 10 miles down the road, an engine light came on that indicated we might have a problem with our emission control system. When we saw your dealership along I-35, we stopped. Our vehicle only had about 5,000 miles on it and we were afraid we might be stuck there. We were greeted and taken care of by Matthew Gornall. I think our service stop there was the best experience I have ever had getting my car serviced, and considering I'm 62, that's saying a lot. Matt listened and realized we were just passing through. He advised us that if anything caused them to have to keep our car overnight, my Honda extended warranty would provide a rent car so we could get back to a hotel to wait. He then took us, and our two chihuahuas, to your customer waiting area and made us comfortable for a short wait. Within 30 minutes, he was back an told us the problem was very minor and explained that we could take it in when we got home. He completely erased our fears of pending problems with the SUV. We couldn't have asked for better service. Not only was your dealership very nice with a comfortable waiting area, but every individual employee we encountered displayed the same friendly, caring attitude as Matt. This is my first Honda after a lifetime of Chevy Tahoes and Suburbans. I was impressed by the dealership in Frisco where we purchased the Pilot, and then we were blown away by the great experience at your shop. Thank you so much for your great service to a traveler a long way from home.

Another Loyal and Satisfied Gillman Honda San Antonio Customer

My husband and I recently purchased a new Honda Accord sedan at Gillman Honda in Schertz. We were greeted by a very, very nice young man, whose name was Cody Brune. This young man treated us like he had known us all our lives, was very informative, courteous and, well, just wonderful to talk to. And since the purchase of our new car, we've been back a couple of times, and this young man continues to be just as polite and willing to help, not only us, but from what we saw, treated other people with the same respect. Gillman Honda should be proud to have Cody Brune working for them. My husband and I have recommended several people to Gillman Honda and to ask for Cody Brune. The other folks we talked to were Frank Castillo and Issac. Excellent dealership and outstanding people! We were very impressed and we love our car. Our daughter and son-in-law just purchased a Honda Accord. We are encouraging our other friends and children to pay a visit to Gillman. What we liked was that the people were not pushy like other dealerships we visited. So, thank you, Gillman Honda.

Another Loyal and Satisifed Gillman Honda San Antonio Customer

Jeff Smith:
I wanted to share with you one of the reasons I have been a customer of Gillman Honda for many years. Last week I was on my way to meet my daughter at Methodist Hospital Children's Emergency Room. When I stopped to get gas, I could not open the cap to the gas tank. As I had my 120,000-mile maintenance performed at Gillman the previous Wednesday, I thought something had not been reconnected. I raced to your dealership and told Matt, who had been the service writer. He was able to open the cap, find the loose spring and, with Tony's help, repair the problem within minutes, and I was on my way.
My granddaughter was admitted with viral meningitis from some unknown source and spent the next week in the hospital intermediate care ward. She was just released and is doing well.
How do you say thank you for this kind of service? Those gentlemen's kindness touched two families that Saturday. The dealership was busy and they certainly could have made me wait. How fortunate you and I are to be able to deal with such great guys.

Another Loyal and Satisfied Gillman Honda San Antonio Customer